Setting Non-Call Availabilities

Use this section to enter the minimum and maximum number of hours per day an employee will devote to non-call work with the name of the non-call activity and its description.

What do you want to do?

Tasks in this Topic Include:

• Enable Non-Call
• Set Non-Call Activity Types
• Set Non-Call Availability Hours
• Set Non-Call at Start or End of Shift

Related Tasks:

• Set Skill Type Values
• Applying Non-Call Parameters
• Maintain Employee List
• Applying Availability / Preference
• Fixed Shift Selection
• Exception Calendar and Meeting Planner
• Changing Rank Status
• Maintaining Notes
• Maintaining Employee Details
• Maintaining Inactive Employees
• Employee Import / Export
• Employee Templates
• Generating Employee Reports

See Also:

• Non-Call Slot Configuration

Enable Non-Call

1. Select Employees from the left-navigation menu.
2. Select the Employee List option.
   
   
3. Select an employee (agent).
4. Select Edit.
5. Select the Available for Non-Call check box in the employee filter region.
   

Set Non-Call Activity Types

1. Select the Non-call Activities tab.
2. Select the check box for each non-call activity the agent handles.
3. Select Save.

Set Non-Call Availability Hours

1. Highlight a non-call activity.
   
2. Enter the Min. # of Hours and Max. # of Hours for each day to assign the non-call activity to the agent.
3. Repeat steps 1 and 2 above for all non-call activities to assign min and max hours for the agent.

Set Non-Call Availability at Start/End of Shift

The Non-call at the Start/End of a shift is set by determining the minimum number of hours that an agent must have attached to the start or end of a shift. The amount of hours that an agent gets assigned to this activity will count towards the total amount of hours required per day on a particular activity, and Monet will try to enforce all of the rules associated with the global Non-call activity settings, although it is possible to forcibly violate these settings.

To set non-call at the start or end of a shift:

1. Select the Activity at Start for each day the agent is scheduled from the drop-down menu.
   
   
2. Enter the Min and Max # of Hours the agent can be scheduled for the non-call activity.
3. Select the Activity at End for each day the agent is scheduled from the drop-down menu.
4. Enter the Min and Max # of Hours the agent can be scheduled for the non-call activity.
5. Select Save.